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Patients registered to use general practice portals

HQMNZ ID: HQM16.6.29.1017


Improved clinical outcomes for patients in primary and secondary care through improved patient safety and experience of care


Patients that have an active username and login to use general practice portals


Contributory measure

Relationship(s) to other frameworks

Patient experience is a component of the Health Quality and Safety Commission’s (HQSC) Quality and Safety Indicators framework.


Patient experience is a vital but complex area.

Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centred care have been linked to improved health, clinical, financial, service and satisfaction outcomes.

Patient e-portals are secure online sites provided by General Practitioners (GPs) where people can access their health information and interact with their general practice. Using a patient e-portal, people can better manage their own health care

Eligible population

Primary Health Organisation (PHO) enrolled patients

Measure status



Number of patients that have an active username and login to use general practice portals


Number of patients

National target

Local target

Milestones to be decided by Alliance

Data Sources

Available through PHO

Data extracted from data sources

Available through PHO

Data availability

Available through PHO

Measure calculation process

Available through PHO

Relationship(s) to other measures


Measure development notes

This is a new measure and will be refined over time. The eligible population is currently based on all PHO enrolled patients (adults and children). Further discussion is needed to determine appropriate age bands.

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